Customer Service

 

Customer Service Skills Training in Bangkok

One of the defining factors between closing a winning sale or your customer opting for one of your competitors comes down to customer service and customer care.  Having the confidence, skills and strategies to response to customer requests or concerns in the right way, turning difficult situations into positive experiences and knowing what your customer needs are key aspects to selling your services and products and getting repeat business. To maintain a competitive edge in the market effective customer service is essential for success. Customer service strategies and skills can be learned and mastered through practice and persistence. Change works provides an excellent one day course on the fundamentals of effective customer service. This in house provide is perfect for customer service, sales or executives that are new to the industry or for experienced professionals who wish to brush up on their customer service skills.

Attend this program so that you can:

  • Apply the essential principles of customer services to anyone who wants your ‘output’

  • Ask effective questions from customers to get results

  • Use empathy to maintain rapport with customers

  • Professionally respond to a customer’s demands & requests while maintaining rapport

  • Sequence your sentences effectively to get maximum results

  • Handle phone conversations professionally

  • Read and interpret body language signals and use them to enhance your communication skills

  • Defuse uncomfortable interactions with customers and professionally respond to any problems as they arise

This Customer Service (In house) training course is a one day program available in Bangkok, Thailand and in other ASEAN countries within the region. For more information on this program or how it will help you and your team to achieve better results. Contact us today!

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